PPG Meeting 13th October 2016 @ 10.00am
Attendees:
Gloria Twidal                            David Birks
Sarah Flynn                               Tabitha Koroma 
Karen Andrew                          Peter Hardman
Tim Mason (Chairperson)      Carol Lynch  
Lynn Hardman

Apologies: 
Dr Scot Richardson
Mrs Janet Mason

Agenda:
1.	The Move
2.	Phone Lines – Message and data
3.	Dr Richardson to show final draft leaflet
4.	On line log in – update
5.	Jayex board
6.	Any other business 

The move has now taken place and we are operating on one floor.
The on hold message on the telephone system has been changed, to advise to call back after 10am for all non-urgent appointments.
Due to Dr Richardson been unable to attend we were not able to show the final draft of the leaflet, this is to be deferred until the next meeting.
Karen has spoken to Emis regarding the option to change patient’s login details, unfortunately this is not possible.  It was also mentioned that it is not possible to book more than two appointments using the on line system, this will be checked with Emis.

Jayex board will soon be working, it was discussed what should be shown on each screen 
Information regarding the practice on one screen and health advice on the second screen, the screens needs to be updated regularly.  Radio will also be streamed through the television screen once a license has been purchased.
Other Business 
A few patients when been seen at the hospital have the wrong surgery details on the hospital system.  They have been told that the GP Surgery would need to change the details; unfortunately GP staff do not have access to the hospital system.
Sarah to contact the hospital to clarify.

Next meeting to be 17th November @ 10:00 Am